Frequently Asked Questions
Discover everything you need to know about optimizing your movement and recovery.
How long does shipping take for domestic orders?
Standard domestic orders are typically processed within 1-2 business days and arrive within 5-7 business days via USPS or UPS.
What is your return policy for sensory products?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund, minus shipping costs.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by location, typically ranging from 10 to 21 business days.
How do I clean my Naboso insoles and mats?
Our products are easy to maintain. You can clean them with soap and warm water or use a mild disinfectant spray, then let them air dry completely.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital options like PayPal, Apple Pay, and Google Pay.
Are Naboso products HSA/FSA eligible?
Many of our products are eligible for reimbursement through HSA or FSA accounts. We recommend checking with your specific provider to confirm coverage details.